What will my relative be doing during the day?

Our activities department organise social events – garden parties, visits from musicians, Christmas parties – and we would like to invite friends and relatives. Please let us know your email address if you have one, and the contact details of anyone else you think might like to be invited to these events.

Should you have activities that your relative or friend prefers, please let one of the members of staff know and this can be built into their activity care plan.

Cornerstone residents bowling in garden

We have a housekeeping team and they support us with making sure that the areas are kept clean. Please ask to speak to them should you have any queries. We ask that you do not bring any cleaning products without liaising with the housekeeping staff as we have to risk assess all products we use for the residents safety.

When are meal times?

Breakfast: 8.30am

Morning coffee/tea + snacks: 10.00am or on request

Lunch: 12.00pm

Afternoon tea + snacks: 3.00pm or on request

Evening meal: 5.00pm

Supper: 8.15pm or on request

Cornerstone Chef cooking in the kitchen

Please note that drinks and snacks are available at any time for residents and relatives can make drinks in areas where the kitchenettes are provided or alternatively ask staff for a drink.

Can I eat with my relative?

You are very welcome to join us for a meal, but please let us know before 11.00 a.m. on the day, so that our catering staff can be advised to prepare the meal.

Should you wish to bring any foods for your relative, please speak to one of the nurses in your area as they will be able to discuss any risks with you. We ask that you do not share any meals or snacks that you bring with other residents as some of our residents are at risk of choking and have certain consistencies for their food to reduce risk. Some of the residents have special diets or have allergies that may lead to serious complications.

Can we bring in items from home to decorate the room?

Cornerstone Kitnocks House resident's bedroom

The move to our homes can be a difficult transition and we encourage you to personalise the room of your relative, you are very welcome to bring in framed photographs or pictures, however, could you please ensure that they are made with Perspex not glass as this is less hazardous for our residents.

You are also welcome to bring in small items of furniture and soft furnishings. Please speak to the general manager if you would like to do this.

Can my relative bring valuables?

We have a central safe where small valuable items can be stored. We ask that valuable items are not left with the residents and arrangements should be made for their appropriate storage. We cannot be responsible for items of clothing or equipment that are added to the relative’s room without our knowledge or valuables left in residents’ possession against our advice.

Can I bring in electrical items for my relative?

Yes you can if appropriate, however, any electrical items will need to be PAT tested before use. Please speak to a member of staff for more information.

Is it OK to take photos of my relative?

We understand that you may need to have photographs or videos of your loved one during their stay, but we ask that any photographs or videos do not include other residents for confidentiality purposes.

Cornerstone Relative taking photo with phone

Is smoking allowed?

Cornerstone Healthcare operates a no smoking policy – smoking is only permitted in the garden where we have an allocated space.

How do I wash my relative’s clothes

Cornerstone Specialist Nursing Home Laundry - row of industrial washing machines and dryers

Our laundry department has responsibility for washing residents’ clothes and we ask that clothes brought in can sustain being washed on high temperatures for infection control purposes and are tumble drier friendly. We do not have dry cleaning facilities and we ask that any items of clothing that require dry cleaning are kept to a minimum. Should you bring such items in, we ask that you make arrangements with the allocated named nurse for their laundering.

When bringing in other items of clothing, please ensure that these are handed to reception for logging and labelling.