Visiting Information for visiting friends and family
Visitors are very welcome at any time. Principal carers and/or family and friends may telephone us at any time, day or night, to enquire about residents’ wellbeing.
Can I visit my relative?
Yes you can, and we encourage visitors if it is appropriate for your relative. We have an open visitors policy but we ask that you are respectful of your relative/friends’ routine when choosing a time to visit.
Can I bring children in to visit my relative?
Children are welcome however, we ask that you let us know in advance if you wish to bring children under 18 as we may need to organise an alternative visiting room depending on our risk assessments.
We also ask that children under 18 years of age are accompanied by an adult and be under the adult’s supervision at all times during their visits – our staff cannot provide this supervision.
Can I bring my dog with me?
Yes, but we ask that dogs are kept on leads throughout the visit.
When I’m in the home, will I be able to let myself in and out?
It is good practice for security reasons for us to change the keypad number combinations on the internal doors. We look after some very challenging and vulnerable people and in order to keep everyone safe you will be escorted to and from the areas you are visiting. To maintain safety and security we are unable to share the door codes with you.
How do I get into the home?
Our reception is manned Monday to Friday from 9.00am to 5.00pm. At the front door, there is a door bell on the right which connects with Reception. If there is no one at the reception desk, or you are visiting outside of office hours, please use the bell and one of the carers will come to the door. If you do not get an immediate response, please be patient – it is likely that the carers are busy with residents and cannot leave them. The outer front door is open between 8.00 am and 8.00 pm so you can shelter from the elements!