Coronavirus Update - 13th March 2020 Putting our residents first

We would like to take this opportunity to reassure all of our family members that we are doing everything in our power to keep your relatives, you and our staff safe from the potential risks of Coronavirus (Covid-19).

As a specialist care home, we already have comprehensive infection control policy which is followed by all staff at all times.

We would like to reassure you we do not have any cases or suspected cases of this virus in our homes and we are very keen to keep it that way.

In order to reduce the risk of infection, we have had to make the difficult decision to close our doors to visitors from Monday 16th March.

We know you will find this very hard but we believe it is the best decision at this stage for the continued safety of our residents.

This action also applies to contractors and any other non-essential visitors.

Activities and trips

To further reduce risk for our residents we have also made the decision to suspend community trips and non-essential hospital visits for our residents. We understand that you will want to be kept up to date on your relative’s wellbeing and activities. We regularly post news of activities within our homes on our Facebook page. Please follow us on Facebook if you don’t already do so.

Of course, you are also more than welcome to call us for regular updates: Find our contact details below.

We hope you understand the reasons for these difficult decisions and want to reassure you that your relatives’ safety is at the heart of our decision making. We will continue to follow the advice of the Government and Public Health England and take all the necessary steps to reduce the potential risks to our residents and staff.

We will keep you updated on any further changes as soon as they arise, in order for us to do this, please check we have your most up to date contact details.

We appreciate that there will be some circumstances where it is important that you visit your relative and we are here to support you through these difficult times, if you would like to discuss your relatives’ care, please do not hesitate to contact the General Manager or Clinical Manager.

Contact details

South Africa Lodge

02392 255 556

Acting Regional Manager: Janice West

General Manager: Michelle Murchan

Clinical Managers: Colette Knight, Amanda Bulley

Kitnocks House

01489 798 244

Acting General Manager: Jane Shaw

Clinical Manager: Clare Relf