Coronavirus update Putting our residents first

We am pleased to confirm that we will be able to open Kitnocks House and South Africa Lodge to visitors from Monday 10th August 2020.

This does need to be done in a very controlled and safe way to ensure we continue to protect all our residents, staff and visitors and so will take place strictly by prior arrangement with the services.

These visits will be on a limited, booking-only basis and will be carefully managed to ensure the safety of our residents and staff, as well as yourselves.

We have put together guidelines, please read it through carefully to fully understand how the visiting will work. Once you have done so, bookings can be made by contacting the main service numbers (noted below) during office hours only Monday-Friday, 9am-5pm. Unfortunately, outside of those times staff will not have access to the booking system so they can focus on their clinical work.

Download Guidelines for Visitors

I fully appreciate that some of these principles may be difficult to follow given how long it has been since you last saw your loved ones face-to-face, but we believe these are key steps that we must take to ensure everybody remains protected from potential infection and in line with the Government guidelines.

It has been some time since you saw your loved one so do be prepared for them to look a little different, with a degenerative condition a number of changes can occur over a few months. It has also been a difficult time for our residents as well as everyone else, so we will do our best to support you and our residents through this process.

As you can appreciate, the threat of COVID-19 is still very real, and we will continue to monitor the situation. Should there be any changes or developments we will inform you as soon as we can. If you have any specific questions, please contact the General Managers.

Finally, many thanks for your patience. We’re very much looking forward to seeing you again.

Contact details

South Africa Lodge

02392 255 556

Acting Regional Manager: Janice West

General Manager: Michelle Murchan

Clinical Managers: Amanda Bulley

Kitnocks House

01489 798 244

Acting General Manager: Jane Shaw

Clinical Manager: Clare Relf