Visiting Guidelines Putting our residents first

Our top priority is to protect our residents, this means that you must follow the visiting guidelines to ensure all protection measures are in place. We ask for your support in keeping everyone safe.

Please do not come into the service if you are feeling unwell or have any of the following symptoms:

A new or continuous cough, shortness of breath, a high temperature or a recent loss of taste of smell.

  • Visiting is strictly by appointment only, if you turn up without an appointment, you will be turned away.
  • Appointments can only be booked during office hours Monday to Friday.
  • Up to 5 constant visitors per resident. No more then 2 visitors at each visit. (visitors should contact the service the morning of the planned visit to ensure that there are no changes).
  • Visiting will only be allowed for a maximum of 1 hour
  • When you arrive, proceed to the visitors testing station located in the car park.
  • Please arrive 30 mins before your appointment as the registration and testing process takes time.(please note if the test result is void you will need to have a further test and wait an additional 30mins, this will impact your visiting time)
  • You will be provided with PPE, your temperature taken and you will be required to sign a consent form and health questionnaire prior to the test.
  • Please use alcohol gel provided.
  • You will also be required to provide personal information to enable us to register your test result.
  • After you have checked in, you will be given a test swab to take your own throat and nose swab which will be supervised by a member of staff.
  • Following this you will need to wait for approximately 30 minutes for the result.
  • Should the result be inconclusive, you will be required to take another test, if the 2nd test is inconclusive, you will not be able to visit that day and will need to go home and book another appointment.
  • Should the test be positive, you will be required to take another test called PCR test which takes up to 72 hours you visiting at one time and just one of you tests positive, both of you must return home.
  • If the result is negative you will be escorted to meet your relative.
  • You must continue to wear PPE throughout your visit.
  • You are permitted to hand hold and other friendly contact is permitted (however we advise that any prolonged contact , or reduced social distancing can increase the risk of infection)
  • You will not be permitted to enter into any part of the service that is not designated for your visit.
  • Visiting can take place in the residents bedroom, visiting room or garden. Visiting is not permitted in the communal spaces.
  • Visiting will be allocated on a first served basis. Due to the increased number of constant visitors, each constant visitor will be restricted to visits once every 2 weeks.
  • Arrangements to taken residents out of the service will be arranged with senior Clinical teams, where a full risk assessment of needs and behaviour is undertaken to ensure it is safe to do so.

At all times our staff are here to help you and our residents; please do not be afraid to speak to staff about your loved one if there is anything concerning you. We will continue to support your relative or friend after the visit ends.