Visitors are very welcome at any time.

Principle carers, family and friends may telephone us at any time, day or night, to enquire about residents’ wellbeing.

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How do I arrange a visit?

We encourage visitors if it is appropriate for your relative. We have an open visitor’s policy but we ask that you are respectful of your relative/friend’s routine when choosing a time to visit.

Can I bring children in to visit my relative?

Children are very welcome, however, we ask that you let us know in advance if you wish to bring children under 18 as we may need to organise an alternative visiting room depending on our risk assessments.

We also ask that children under 18 years of age are accompanied by an adult and be under the adult’s supervision at all times during their visits – our staff cannot provide this supervision.

Can I bring my dog with me?

Yes, but we ask that dogs are kept on leads throughout the visit.

When I’m in the home, will I be able to let myself in and out?

It is good practice for security reasons for us to change the keypad number combinations on our internal doors. We look after some very challenging and vulnerable individuals and in order to keep everyone safe you will be escorted to and from the areas you are visiting. To maintain safety and security we are unable to share door codes with you.

How do I get into the home?

Our reception is manned Monday to Friday from 9.00am to 5.00pm. At the front door, there is a doorbell to the right which connects with reception. If there is no one at the reception desk, or you are visiting outside of office hours, please use the bell and one of our carers will come to the door. If you do not get an immediate response, please be patient – it is likely that the carers are busy with residents and cannot leave them. The outer front door is open between 8.00am and 8.00pm so you can shelter from the elements!